Accessing GP services

This survey has now closed and we are in the process of analysing the information to feed back to service providers.

Thank you to everyone who shared their experiences. We value your feedback and if you still want to share your views then please contact us on 0191 263 5321 or email us at info@hwnt.co.uk.

Congratulations to Hazel Kirman from Longbenton, the winner of our prize draw.

The purpose of the survey

It has been 12 months since the way we access services significantly changed due to coronavirus. We asked for your experiences of accessing GP services (by phone, online, face-to-face, etc) and how you want services to run in the future.

Your views will help us gain a better understanding of what people think is important and will build upon work Healthwatch carried out last year on people’s experiences of changes in access during the pandemic.

The findings will be used by North Tyneside’s GP practices, Primary Care Networks and North Tyneside Clinical Commissioning Group (CCG) to review how they work and plan for the future.

Healthwatch is working with the Community and Healthcare Forum, VODA and other partners to investigate these issues.

The information gathered will also feed into the evaluation of the Livi digital app service. North Tyneside CCG has asked us to gather feedback from users of Livi, who will be invited to share their views and experiences of the service in a separate survey. Read more about our Livi survey on our news page.

Healthwatch England GP Access Review

Healthwatch England have published their review of accessing primary care, which you can read here on their website. Our local research will give a local picture of the views and issues faced by people in North Tyneside.